Privacy Policy
Data Protection
The information provided by the Guest may be processed by The Drivers Room LTD Trading as The Grange Hotel Brent Knoll for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information. The Drivers Room LTD Trading as The Grange Hotel Brent Knoll respects the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfil any service you might request (eg to make an enquiry or a booking) and secondly to improve how our web site performs. For your protection we are registered under the Data Protection Act and have given all appropriate notifications to the Information Commissioner.
Web Site
The Drivers Room LTD Trading as The Grange Hotel Brent Knoll does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.
Information Collected
We look to collect only relevant data and only hold data that contacts have given permission for. Personal Information includes contact details as well as all Special Category Data (eg. booking details, dietary requirements, birthdays, anniversaries). Under section 22 of the PECR we do from time to time reserve the right to market news and offers from The Drivers Room LTD Trading as The Grange Hotel Brent Knoll to existing customers of the hotel unless you elect not to receive such information by informing us in writing or unsubscribing. Contacts who do not open or respond to such correspondence will, after 2 years, be removed from the contact list. New contacts will only receive newsletter information if they have opted in at the point of data collection.
Booking Systems
All booking data is safely stored and encrypted on our Property Management System and only trained personnel have access to this information. Our internal policy forbids sharing data in anyway deemed to be unsafe or at risk. Any payment information is encrypted to ensure PCI compliance. Once saved, payment details cannot be seen or retrieved.
Use of Information
Any personal information voluntarily given and collected may be used to contact you with further details of The Drivers Room LTD Trading as The Grange Hotel Brent Knoll’s current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform The Drivers Room LTD Trading as The Grange Hotel Brent Knoll at any time if you no longer require such information to be sent either by contacting us directly or clicking on the “unsubscribe” link that will be on all email newsletters.
Right of Erasure
Any contact has the right to demand erasure of all the information (subject to safeguarding acts) which must be made to the Privacy Officer at The Drivers Room LTD Trading as The Grange Hotel Brent Knoll – Bristol Road, Highbridge, TA94HJ. This will be completed within 30 days of the request being received.
Third Party Disclosure
Your personal information is very important, and we will not disclose or sell your details to any other organisations.
Data Security
The Drivers Room LTD Trading as The Grange Hotel Brent Knoll takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Our database is stored in a secure, password protected environment. Only users authorised have access to this data.
Integrity of Data
The Drivers Room LTD Trading as The Grange Hotel Brent Knoll takes all reasonable measures to ensure that the information it holds is accurate. In particular, it uses reliable collection methods and destroys or converts to an anonymous form any out-of-date data.
If you have any concerns about the way in which we collect or process your data, or if you have questions about our policies and procedures, please contact us via email: info@thegrangebrentknoll.co.uk or phone 01278760208.
The Cookie Law is a piece of privacy legislation that requires websites to get consent from visitors to store or retrieve any information on a computer, smartphone or tablet. It started as an EU Directive that was adopted by all EU countries in May 2011. Each country then updated its own laws to comply. In the UK this meant an update to the Privacy and Electronic Communications Regulations.
What is a Cookie?
“Cookies” are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details. We may use a number of different cookies on this site including session and other third party cookies.
How we use cookies on this site
Session cookies are designed to assist navigation and to help with form completion on our site. These cookies expire when the users browser is closed and are non-invasive. We may use persistent cookies on this site. A persistent cookie enables us to track specific information and is generally for record
keeping purposes. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies via your browser’s ‘clear cookies’ function. See AboutCookies.org if you would like further information with relation to blocking cookies on your web browser.
In most cases, we will drop cookies as soon as you visit our site. You can set your browser to refuse cookies, in which case, you won’t receive any of the cookies.
Third Party Cookies
Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
What to do if you do not consent to us using cookies?
If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browsers cookie preferences we have collated some instructions for the most popular browsers. Details of how to change your privacy preferences.
Please note if cookies are disabled the online browsing experience may be limited.
Path to Compliance
The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.
This privacy policy was last updated on 5th November 2023
